Passkeys

Passkeys are the secure, passwordless technology that protects your Drop wallet.

What Are Passkeys?

Passkeys are a modern replacement for passwords. They use public-key cryptography and are protected by your device's biometrics (Face ID, Touch ID, fingerprint) or PIN.

Benefits over passwords:

• Phishing-resistant: Can't be stolen by fake websites
• No memorization: Your device handles authentication
• Biometric protection: Secured by Face ID, Touch ID, or fingerprint
• Synced: Available across your devices automatically

How drop Uses Passkeys

When you create a Drop wallet:

1. A passkey is generated on your device
2. Your private keys are derived from and protected by this passkey
3. Only your biometrics can unlock the passkey
4. Drop never sees or stores your passkey

This gives you self-custody security with consumer-grade simplicity.

Managing Passkeys by Platform

iOS & macOS (Apple)

Passkeys are managed through iCloud Keychain.

To view your passkeys:

1. Open Settings (or System Settings on Mac)
2. Tap Passwords
3. Find and tap dropwallet.app
4. View passkey details

To enable sync across Apple devices:

1. Go to Settings → [Your Name] → iCloud
2. Tap Passwords and Keychain
3. Toggle On

Passkeys sync automatically across iPhone, iPad, and Mac with the same Apple ID.

Android

Passkeys are managed through Google Password Manager.

To view your passkeys:

1. Open Settings → Google
2. Tap Manage your Google Account
3. Go to Security → Password Manager
4. Find dropwallet.app

To enable sync:

• Passkeys sync automatically when signed into your Google account
• Ensure Google Password Manager is set as your default

Windows

On Windows 10/11, passkeys are stored in Windows Hello.

To view your passkeys:

1. Open Settings → Accounts
2. Go to Sign-in options
3. Look under Passkeys or Security key

TIP

For cross-platform sync on Windows, use a password manager that supports passkeys (see below).

Linux

Linux passkey support varies by distribution. For best results, use a third-party password manager with passkey support.

Password Managers with Passkey Support

For cross-platform passkey sync, use a password manager:

Manager	Platforms	Passkey Support
1Password	All	✅ Full support
Bitwarden	All	✅ Full support
Dashlane	All	✅ Full support
NordPass	All	✅ Full support
LastPass	All	✅ Full support

Using a password manager lets you access your Drop wallet from any device, regardless of ecosystem.

Setting Up a Password Manager for Passkeys

1. Install your chosen password manager on all devices
2. When creating or adding a passkey in Drop, select your password manager as the storage location
3. The passkey syncs automatically to all your devices

Transferring to a New Device

Same Ecosystem

Apple → Apple or Android → Android:

• Sign into your cloud account (Apple ID / Google)
• Passkeys sync automatically
• Open Drop and authenticate

Cross-Platform

Apple ↔ Android or other combinations:

Option 1: Password Manager

• Use a password manager that supports passkeys on both platforms
• Passkey is available everywhere

Option 2: Add New Device

1. Open Drop on your new device
2. Choose Sign in
3. Select Use another device
4. Scan the QR code with your old device
5. Approve on your old device
6. A new passkey is created on the new device

Troubleshooting

Passkey not working

1. Check biometrics: Ensure Face ID/Touch ID/fingerprint is set up
2. Check sync: Verify cloud sync is enabled (iCloud Keychain / Google Password Manager)
3. Re-register biometric: Remove and re-add your fingerprint or face
4. Restart device: Sometimes a restart helps

Lost access to passkey

If you've lost all devices with your passkey:

1. Check if passkey synced to cloud (sign into iCloud.com or Google Password Manager)
2. Check any password managers you use
3. Check backups

Passkey not syncing

Apple:

• Verify iCloud Keychain is enabled
• Check internet connection
• Sign out and back into iCloud

Android:

• Verify Google Password Manager sync is on
• Check internet connection
• Go to Google settings and force sync

Security Best Practices

• Enable cloud sync: Prevents lockout if you lose your device
• Use strong device PIN: Backup for biometrics
• Keep devices updated: Latest security patches
• Consider a password manager: For cross-platform reliability
• Don't share your device passcode: It can bypass biometrics

Related

• Backup
• FAQ
• Contact Support